CQC inspectors praise for hospice

St Michael's Hospice, St Leonards on Sea. SUS-160215-160340001
St Michael's Hospice, St Leonards on Sea. SUS-160215-160340001

St Michael’s Hospice has been awarded a ‘good’ rating following a recent inspection by the Care Quality Commission.

Three inspectors paid an unannounced visit to the hospice, in Upper Maze Hill in St Leonards, on January 13.

The CQC’s report, publish this month, has rated St Michael’s ‘good’ across the five key inspection areas - for being safe, effective, caring, responsive and well-led - resulting in a ‘good’ rating overall.

St Michael’s Hospice provides palliative care to adults with advanced life-limiting illnesses both in the hospice and at home.

The service includes a 26 bed inpatient unit, a hospice at home service and clinical nurse specialist team, day services, a re-enablement and fitness service, chaplaincy and bereavement services.

When inspectors visited back in January, there were 16 people staying in the inpatient unit, and 61 people receiving regular support in their own homes.

Another 118 people in the community were consulting the hospice’s ‘out of hours’ service for advice and guidance.

The inspection report notes that staff were trained in how to protect people from abuse and harm and there were sufficient care staff on duty.

Staff were also praised for the way they communicated with people and understood their needs, and inspectors noted they were well-supported by the management.

People using St Michael’s were “very satisfied” with the way staff gave them the care they needed, the report said.

To read the CQC report in full, please click here.

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