A Bexhill dementia care home described as “horrendous” has been rated inadequate by the Care Quality Commission.
Residents at Woodville rest home were made to get out of bed early, their care needs were not being met and there was a risk of health and welfare being “seriously affected,” according to the CQC report.
Inspectors made unannounced visits to the home and found Woodville inadequate in being safe, effective, caring, responsive or well-led.
Ex-staff member Daryl Winchester told the Observer he felt it was “terrible.”
He commented: “It was horrendous, and these inadequate homes should be named and shamed for their failings. This is something seriously wrong when they make us feel scared of growing old.”
He claimed the daily routine “evolved around it being a workplace rather then a care home looking after vulnerable old people”.
The home in Woodville Road had 27 residents at the time when inspectors met with some patients and relatives.
They reviewed services and facilities as well as talking to care staff and the manager, and examining records, policies and procedures.
The inspectors’ report also highlighted “people were being got out of bed early in the morning, not by their own choice,” and that “people who needed support to move were not moved in a safe way” with a lack of equipment.
They revealed new care workers did not always receive an induction and the training programme was not up to date.
Care workers were not being supervised and said they did not feel supported in their work.
The inspectors had already been told “the service was short of staff before the inspection and people’s care needs were not being met” .
Inspectors added: “Accurate assessments of people’s needs had not been performed, including where they were at risk of developing pressure ulcers or at nutritional risk.
“Care was not planned and delivered in an effective way to meet people’s needs.
“Where people needed support from healthcare professionals, for example, with seating or mobility, this had not been sought.”
New manager Gary Haynes responded that Woodville had “always been proud” of good inspection results in the past.
He said that changes and improvements have already been put in motion, and the home is working with Adult Social Services to ensure these are “positive and effective.”
He added: “We are working closely with social workers, mental health specialists and other professionals to ensure the best possible support and guidance is given so that our residents are cared for in the manner they deserve – with respect and dignity.
“Whilst I am mindful of the rating we have received, I have complete confidence in my staff and myself that Woodville Rest Home is still an excellent place for residents that need our support – and I am extremely confident that our next inspection will be as positive as the ones Woodville Rest Home has had in the past.”