Shut care home was told to make urgent improvement

28/11/12- Greenways Care Home, Bexhill
28/11/12- Greenways Care Home, Bexhill

THE owner of a Bexhill care home warned it must make “urgent improvements” has closed it down.

But Jackie Brittain said her decision was made voluntarily because of the problems of running a small family-house type establishment.

The Care Quality Commission issued a formal warning to Britannia Care Homes to make changes at Greenaways in Collington Avenue to protect the people living there.

This came following an unannounced inspection at the home owned by Mrs Brittain, who still has two other homes - Belle House in Old Town, and Brittania House in Jameson Road.

She specialises in care for people with Alzheimer’s.

Inspectors found that the home was failing to protect people living there against the risks of unsafe or inappropriate care.

Care plans did not always contain enough information to make sure that individual needs were met.

The CQC claimed this put people at risk of harm.

More details of CQC’s findings can be found on

It is the independent regulator of health and social care in England.

Ian Biggs, deputy director of CQC in the south, said: “We check the standards of quality and safety in care that the law says everyone should be able to expect.

“These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Providers have a duty to be compliant.”

Mrs Brittain told the Observer she had shut down the home voluntarily “four weeks ago”.

Greenaways was registered for 12 residents and was described offering a “welcoming and warm environment”.

She claimed her decision to close came before the report and said she was “very distressed”.

She said: “It’s all down to paperwork.

“The inspector said there was not robust enough care plans and risk assessments.

“It is just about that.

“The relatives of my clients are all saying they don’t worry about paperwork, it is all about the good care I deliver, and in fact three clients from Greenaways have moved with me to Britannia House.

“This is a very specialised client group. and I have done it for 21 years.

“I built this up from nothing.

“I am passionate about the care of people with Alzheimer’s.

“They don’t just sit in the corner and get forgotten... we treat them as people.”