The arrival of 4G in Bexhill will bring faster mobile internet but it may cause interference to Freeview television.
Fourth generation mobile services transmit at a similar frequency to those used by Freeview, 800 MHz, meaning TV’s can lose signal.
Free support is available though through government-backed company at800, which can resolve 4G-related issues in particular for the elderly and disabled.
at800 chief executive Ben Roome said: “We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.
“If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge.
“If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”
Cable and satellite TV, like Sky or Virgin, won’t be affected.
However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support.
People who live in communal properties should contact at800 and also advise their landlords.
at800 can provide free filters to landlords but property managers are responsible for the cost of fitting these.
at800 also offers extra support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits: personal independence payments; attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
For more information call 0808 1313 800 or visit www.at800.tv/contact-us.
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