‘Communal underwear’ found at inadequate Bexhill care home

Woodville Rest Home, Bexhill.
Woodville Rest Home, Bexhill.

A care home has been placed in special measures after health inspectors found residents had ‘communal clothing’.

Woodville Rest Home in Woodville Road, Bexhill, has been rated ‘inadequate’ in all areas following a visit by the Care Quality Commission (CQC).

A report, published on October 6, said: “At the last inspection, there were not adequate systems to prevent communal use of net underwear.

“At this inspection some of the net underwear had initials written on them to denote who they belonged to. However, these systems were not effective.”

Inspectors found underwear in one resident’s drawer, with other people’s initials on it.

The report said: “We looked in other people’s drawers to ascertain if this was an isolated occurrence. It was not, including instances of ladies who had the initials of gentleman who lived in the home on the net underwear in their drawers.

“Communal use of clothing, particularly underwear, does not up-hold people’s dignity.”

Inspectors said 20 people living with dementia were at the rest home when it was inspected.

Following the CQC’s last inspection on on December 30, 2014 and January 2, 2015, the CQC issued two warning notices about care and welfare after the inspection.

Since the last report, inspectors found the rest home had invested in more equipment for moving people and staffing levels had improved.

They also said the staff were ‘polite’ adding there was a ‘comfortableness and humour between care workers and people, including good

eye contact and people looked at ease with staff’.

However, report said there was a ‘lack of hand washing and drying facilities’ and some equipment and furnishings were ‘not clean’.

Inspectors found people were ‘not consistently referred to relevant external healthcare professionals when needed’.

Mr Puvi Sri, owner of Woodville Care Home, said: “Our residents include mother of a nurse and she is a resident for more than five years, another, mother-in-law of a social worker at East Sussex County Council.

“All our residents’ families love to stay at Woodville and they said they wouldn’t go anywhere else. After the recent extensions we have 14 almost new rooms and large activity lounge with new furniture, some of them are hardly used.

“Most of the Woodville staff have been with us for a long time, some of them are more than 10 years.

“Now Woodville Rest Home has a new manager who is a qualified nurse/sister with a pin and we are working with care consultants and others, using newly introduced Quality Compliance System to improve our overall performance.

“We are working with CQC and ESCC adult social services to improve.”

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