A director has apologised to residents after a care home was rated ‘inadequate’ by health inspectors – and placed in special measures.
The Care Quality Commission visited Arden House Residential Care Home, in Cantelupe Road, Bexhill, in July – but found people were at risk of not receiving ‘appropriate care’.
The home was rated ‘inadequate’ in three areas – safety, effectiveness and leadership – but rated ‘requires improvement’ for being caring and responsive.
The CQC report said: “Three people were not offered a toilet visit or a change of position for up to seven hours.
“The care plan for two people states the need to offer regular visits to the bathroom. This did not happen during our inspection.”
Inspectors said they asked if this was normal practice but were told staff ‘don’t have the time’.
The report said people were not protected against the risks of ‘unsafe medicines management’ and risks associated with the cleanliness of the environment and equipment had been not been identified and managed.
It also said the care plan contained ‘incomplete and contradictory’ information, adding the level of staffing impacted on how long staff were spending time with people.
Inspectors found the quality of the handover between shifts was ‘poor’ and did not give staff the information they needed to run the shift safely.
The report said: “They [staff] were not informed of the status of wounds, blood sugar irregularities and about which people had not been drinking and eating enough.”
However, residents said they were treated with ‘dignity and respect’ by friendly staff and their relatives said they were always ‘greeted with a smile’.
The report said: “Staff spoke with us about the people they cared for with genuine affection and were able to tell us about people’s lives prior to living at the home; including what was important to people.”
Inspectors said people felt ‘well looked after’ and were encouraged to be as independent as possible. The home organised singing, films and trips out for residents.
The home, which is run by Angel Healthcare Ltd, cares for 20 older people who require support and personal care.
Jenny Miles, managing director, said: “I would like to thank CQC for bringing these poor standards to my attention.
“It is certainly not deliberate or intentional.
“The registered manager of Arden House is on long-term sick leave and in her absence it appears standards have slipped dramatically.
“Please be assured that many of the inadequacies have already been addressed and all the others are in hand.
“I would like to apologise to both the residents and their families for failing to meet the usual high standards expected from Angel Healthcare.”
The CQC said the service will be kept under review and inspected again within six months.