A single mother has described her Pebsham home as a ‘nightmare’ as she says her housing association ignores her calls for maintenance.
Monica Smart says her house on Seabourne Road has a faulty door, a broken radiator, broken glass in the garden and damp throughout.
Her father’s master builder friend said the house is ‘uninhabitable’.
She is embarrassed for her four children as she cannot imagine what their friends’ parents think of her house.
“It’s a nightmare,” she said.
“It’s embarrassing for them when they bring friends home and I just worry what the kid’s parents think because our house is really disgusting.”
Ms Smart has had some repairs done by AmicusHorizon, including the radiator.
However, she says when she asked visiting inspectors if the house can be decorated she has been told they ‘don’t do anything like that’.
She feels her young children are not safe in their home when the doors wobble.
AmicusHorizon claims it has dealt with all the requests Ms Smart has made to them and does not believe it is fair to criticise it about things it is not aware of.
Regional asset director for Sussex at AmicusHorizon Steve Madell said: “We’re currently dealing with one outstanding repair to Ms Smart’s home, which relates to a door. This was reported on September 18.
“After attending the home on September 24, to carry out an assessment, we’ll be re-visiting on October 5, to repair some loose brickwork which is making it difficult to close the door.
“It’s completely untrue to say ‘nothing gets fixed’.
“Since March, 2015, we’ve completed three separate repair jobs at the property.
“Ms Smart did report the problem with her radiator in January.
“Despite arranging an appointment with her and texting her the day before to confirm, she was not in when we visited to complete the repair and did not contact us to rearrange the appointment.
“She has not contacted us about this repair since then.
“We’re unaware of any wider concerns being raised by Ms Smart about the condition of the property.
“However, we’re arranging for a technical inspector to visit Ms Smart to talk through and address any concerns she may have.
“At AmicusHorizon we pride ourselves on the quality and speed of our repairs. We carry out regular surveys with residents and our current repair satisfaction rating is 98 per cent, based on 1,238 surveys.”
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