Apple released the latest update to its iOS operating system this week, but if you’re an iPad owner, you may want to hold off before hitting the ‘update’ button.
After installing the new iOS 9.3 update, some users have apparently received an authentication error message when they try to launch their iPad, leaving the tablet unusable.
The error message says: “Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPad to iTunes to activate it, or try again in a couple of minutes. If this problem persists, contact apple support at apple.com/support.”
The bulk of reports seem to refer to the iPad 2 and affected users have been flagging the issue to Apple via the support team’s twitter account and on support forums.
The update has been billed as one of the biggest updates in several years and is intended to introduce features such as ‘night shift’ - which controls the blue light levels emitted by your screen - improvements to Apple Notes, Apple CarPlay and new news and health features.
Apple is yet to comment to the media on the issue, but a company spokesman highlighted to this paper the following advice, published today on their support site:
After you update, you might see the Activation Lock screen on your iPhone, iPad, or iPod touch. If you enter your Apple ID and password and still can’t sign in, try these steps.
In some cases, the hint that you see on the Activate iPhone screen might not match your current Apple ID. To make sure that you’re entering your Apple ID information correctly, try these steps:
Sign in to iCloud.com from a computer. You can get help if you forgot your Apple ID or need to reset your Apple ID password.
Open Settings and scroll to the My Devices section.
Confirm that your device is listed in the My Devices section. If you don’t see it listed, check all your accounts.
If you still need help, try these steps in iTunes from a computer:
Connect your iPhone, iPad, or iPod touch to the computer.
Open iTunes. Make sure that you have the latest version of iTunes.