Praise for care home

St Vincent’s care home was inspected during Christmas week of December 2014. We were judged on if the service was safe, effective, caring, responsive and well led.

We received a ‘good’ rating on all outcomes.

The two inspectors acknowledged that staffs were well trained, with all staff having their NVQ 2 or above.

Domestic staff and the chef are also NVQ trained.

The inspectors found staff received appropriate safeguarding training and were confident that they could both recognise and report abuse. Relatives expressed confidence that their loved ones were safe and supported by the staff.

Our home was found to be effective and that resident’s nutrition and hydration needs were met.

The report stated ‘St.Vincents rest home was caring’, the inspectors noted that the people who lives at the home were happy with the care and support they received and that people were treated with respect and dignity.

Residents at the home have the opportunity to access a wide range of activities.

The homes activities co-ordinator is in three days a week, and on the other days, staffs carry out activities, these range from Bingo, to take aways and quizzes!

Our home has a low staff turnover, with the cook having been here since the day it opened, to the deputy manager having been here for 20 years.

Many of the staff feel that StVincents is ‘’home from home’ and visitors always comment on how warm and friendly the homes atmosphere is.

Last March we won the Kent and Sussex care team award, and were presented with a certificate and a trophy.

We won this award following nominations made by people who both live and comer into the home, either as a visitor or as a professional.

This award was a huge achievement for the home and shows that we meet the 6 C’S, these being: care, compassion, competance, communication, courage and committment.

Julie Smith and Joanne Freeman

St. Vincent’s Care Limited

Down Road